Healthcare for the Whole Person
knownwell was built for people who have spent years looking for care that takes them seriously. The patients it serves are living with obesity, a condition that often means encountering a healthcare system focused on weight rather than the person carrying it. knownwell's mission is to change that. It aims to be the place someone goes for all of their healthcare needs, whether or not their goal is to lose weight.
That kind of care requires giving providers a streamlined workflow with everything they need to see the full picture before a patient walks in the door.
Challenge: Records That Required Work
Before Metriport, the clinical team had to navigate multiple portals, cross-reference sources, and piece together a patient's history from across systems. Even with athenaOne's built-in HIE connections surfacing data, there was no fast way to make it actionable. On average, the team spent one hour per patient working through records before each visit.
For a practice built around personalized care, that gap was a real problem.
Solution: Automated and Actionable, Right Inside athenaOne
Metriport's integration changed the workflow entirely. By the time the clinical team opens a chart for preparation, the records are already there. Alongside the full records, Metriport surfaces a patient summary that gives the clinical team an immediate overview.
A Foundation for Clinical Intelligence
Metriport's structured FHIR data enables more than faster chart prep. It gives knownwell a foundation for clinical decision support, analytics, and workflow automation that wasn't possible before.
Where athenaOne allows the team to view patient data, Metriport enables them to pull that data into decision support tools, run analytics across their patient population, and automate workflows that previously required manual effort. As knownwell opens new clinic locations and expands its care model, that data foundation ensures the personalized, whole-person approach that defines knownwell scales alongside the practice.
Results: Efficiency That Scales
The results compound quickly. One hour saved per patient, across a growing patient panel, adds up to a substantial return in clinical capacity. Time that was previously spent compiling information is now spent delivering care.
That efficiency isn't just an operational win. It's core to knownwell's growth model. Serving the millions of people living with obesity who haven't found care that works for them requires a scalable foundation. A manual process can't support that kind of growth.
“Metriport has dramatically improved our operations while ensuring we have the complete information needed to provide truly personalized care.”
