Concierge Care, Emergency-Grade Capability
Sollis Health's physicians are emergency-trained, its capabilities are hospital-grade, and its model is built around a single goal: keeping members out of the ER whenever it's safe to do so. For that model to work, every clinician needs the full clinical picture before deciding whether a member can be treated in-clinic.
Challenge: Incomplete Records, Delayed Care
Before Metriport, that complete picture rarely existed. Sollis relied on their EHR for patient records, which offered limited visibility into outside care. Patients would pull up portals on their phones, scroll through PDFs of lab results, and try to piece together histories from memory. Staff spent hours on the phone with doctor's offices and faxing consent forms back and forth, often receiving partial records hours later, or nothing at all.
The clinical cost was real. Repeat tests were ordered for patients who had recent results sitting in an outside system. That meant referrals to specialists, new tests, waiting on results, and treatment decisions pushed back by weeks. Without the full picture, Sollis had to set a lower threshold for sending patients to the ER, the exact outcome their model is designed to prevent.
“We sometimes had to send patients to the hospital or admit them because we didn't have prior information: their cardiac stress test results, EKGs, culture results. To some degree, it limited the medical care we're able to provide in an outpatient setting.”
Solution: Comprehensive Records, Right Inside the EMR
Sollis runs on athenaOne®, and Metriport's direct integration allows clinicians to access PCP records, lab results, medications, and other records with one click. Records are automatically queued based on the day's appointment schedule, and are organized, deduplicated and searchable for the attending physician.
An AI-generated summary condenses a patient's full clinical history into a single paragraph. A provider steps in already knowing: this patient had a cardiac stent in 2016, they have peptic ulcer disease, prescribing an NSAID is off the table.
The integration is also bidirectional. With a single click, doctors can push records from the patient's chart to the HIE, where they're visible to future providers. Patients no longer hand-carry printouts. Outside providers don't repeat imaging that was already done.
“One click within a patient's chart pulls up Metriport, which queries millions of documents from virtually every HIE. Now, providers review patient records before they walk in the room. It has truly been a game changer.”
Results: Faster Care, Fewer Unnecessary Tests
Behind every visit at Sollis is a physician who needs the full picture. Here are some of the many cases where having it made a difference.
“These cases are really not unusual. It could be anything from a minor complaint to something really severe. We use Metriport constantly, across every type of visit.”
No New MRI Required
A patient in her 50s came in with severe acute back pain. She mentioned having an MRI a year or two earlier but had no idea where it was done or what the results showed. Without Metriport, the next step would have been ordering a new scan: insurance authorization, scheduling delays, and lost time. Instead, the team pulled the prior report in seconds, confirmed minor disc bulges, and connected the patient directly with a spine specialist. She received an epidural injection the next day.
Found: One Endoscopy Report, Five Years Later
Another patient arrived with severe upper abdominal pain. They believed they'd had an endoscopy at some point but couldn't recall the physician, the location, or the findings. Using Metriport, the team found the full operative report, confirmed a diagnosis of severe gastritis, and started targeted treatment the same day.
The EKG Told a Different Story
The highest-stakes example involved a patient with known coronary artery disease presenting with chest pain. The team found subtle T-wave changes that, in isolation, could indicate a heart attack. "We pulled the prior EKGs through Metriport and confirmed those findings were baseline. That prevented us from erroneously sending the patient to the emergency room," said Dr. Tabibnia.
Last year alone, Sollis kept over 1,000 patients out of the emergency room. At a traditional urgent care without access to comprehensive records, many of those visits would likely have required an ER transfer.
Scaling a Higher Standard of Care
Data interoperability is a core part of how Sollis plans to grow without sacrificing the care quality they’ve built their reputation on.
“What we appreciate most about Metriport is their willingness to build toward what we actually need. They are genuinely responsive to our asks, and that partnership is a big part of why this has worked so well for us.”