Challenge: A Painful Process at the Worst Possible Moment
Hospice care exists to bring comfort and dignity to patients and families during one of life's most difficult passages. Yet the administrative machinery surrounding admissions has long stood between a referral and the care a patient actually needs: overwhelming paperwork, faxed referrals, and hours spent tracking down records scattered across disconnected systems.
ArcHouse co-founder Paul Mocur Jr. experienced this firsthand when his grandfather was admitted to hospice for end-stage lung disease. The process was broken, and the weight of navigating it fell on his family during an already devastating time. It was the experience that led him to build ArcHouse.
Building the platform only confirmed what Paul already knew. The pre-admission process is consistently marked by fragmented information flow and delayed access to critical data. A patient's medical history might be spread across a dozen providers and systems, none of them talking to each other. Admission teams were spending hours hunting down records before they could make a single care decision. Every delay meant a patient waiting longer for the support they needed.
Solution: A Full Patient History Before the First Phone Call
What hospice admission teams needed wasn't just faster record retrieval. They needed complete, reliable patient histories available the moment a referral came in.
With Metriport's API embedded directly into ArcHouse, the platform now automatically surfaces the data most critical to hospice admissions in seconds. For every patient referral, Metriport pulls past procedures, existing conditions, and diagnostic reports. What once required hours of manual work across fragmented portals now happens before an admission team picks up the phone.
The integration itself took less than a week from evaluation to full deployment.
“Having reliable, well-structured data at our fingertips has been a game-changer. Our hospice providers now walk into every admission decision fully informed.”
Results: Hours Returned, Admissions Accelerated
Hospice providers on ArcHouse's platform now save one hour of manual work per patient referral. For a hospice processing dozens of referrals each month, that's a substantial and compounding return: time redirected from record-hunting to patient care.
“These time savings help hospices admit patients faster, ensuring they receive the care they need without unnecessary delays.”
When the Data Is Complete, the Care Is Better
The impact goes beyond hours saved. One ArcHouse customer discovered a previously missed cardiac condition while reviewing a patient's full medical history. With that information in hand, the hospice was able to provide the comprehensive support the patient needed in their final days. It was a finding that would never have surfaced without complete records.
It's a belief that ArcHouse and Metriport share: removing operational barriers isn't just good for business. It's the foundation of better care.
