Why Metriport's Medical Record Summary Helps RTHM Provide Quicker and Better Care

Co-Founder and CEO
Year Founded

"The medical record summary feature saved us countless hours of going through thousands of documents for each of our patients. It gave us all the information we needed to provide quicker treatment for our patients with complex illnesses."

Introduction: Treatment for Complex Diseases

RTHM is a telehealth platform on a mission to simplify care for complex illnesses. RTHM connects patients with a remote care team specializing in Long COVID, ME/CFS, POTS, and mast cell activation, helping them access a broad range of therapies based on the latest research. Beyond just teaching patients how to better cope with their symptoms, RTHM goes a step further than traditional clinics by providing access to promising testing and root-cause directed early therapies so patients can get the most efficient and effective clinical pathways. We currently see patients in California, Washington, Oregon, Arizona, New York, Florida, Virginia, Texas and Illinois, with additional states coming soon.

Problem: Managing Complex Data

Before discovering Metriport, we were using methods to manage our patients' records that were extremely manual and cumbersome. Since we deal primarily with patients who have complex illnesses, we often would see patients who have hundreds, if not thousands of documents scattered across various systems. Retrieving these documents had been a painful process for us, essentially using eFax to get these records delivered before we could provide treatment, which was very slow and added to our operational costs. It was also rare that we would get complete medical histories for our patients, so there were times where we may have missed additional context for their treatment that would have been nice to have.

When the Metriport team initially reached out to us, we realized it was exactly the kind of software solution we needed to automate this entire process of record retrieval. We weren't sure at first, however, if we really had the engineering bandwidth at the time to do a full API integration. This changed for us as soon as we learned about Metriport's no-code dashboard, which allowed us to get started within minutes and start pulling records for our patients, without any engineering lift required.

Solution: Efficient Summaries

One of our favorite things about Metriport so far has been their Medical Record (MR) summary feature, which has proven to be indispensable to our workflow. Since we deal with chronically ill patients who very often have an overwhelming amount of documents, we have found this feature to be a game changer as it helps us get the most relevant and meaningful information for our patients in seconds.

"Conditions" section from a Medical Record Summary in Metriport

The medical record summary feature saved us countless hours of going through thousands of documents for each of our patients. It gave us all the information we needed to provide quicker treatment for our patients with complex illnesses.

Results: A Richer Understanding of Patient Histories

Metriport's ability to pull full clinical histories for our patients from national clinical networks such as Carequality and CommonWell has been really interesting for us so far. On one hand, we're able to gather, in general, a lot more data per patient than we were previously getting, allowing us to get a richer understanding of their full medical history prior to treating them. On the other hand, we're able to get the specific information we need for each patient in a much more efficient, timely matter than before. Part of this is due to Metriport's unique record locator service and patient matching algorithm, which allows us to get this data in a matter of seconds, but another huge piece of this is that Metriport has developed a number of unique tools that enable us to make sense of an overwhelming amount of data, very quickly.

The Future: Helping RTHM Grow

Going forward, Metriport will allow us to scale our operations, giving us the ability to handle larger patient volumes with ease. Not having to worry about calling various clinics to stitch together information for each patient and being able automate this has been a big relief for us, and the fact we can leverage Metriport's incredible engineering team for support with integrating their API into our workflow is huge.

The overall experience working with Metriport so far has been a lot more straightforward than we originally anticipated, and we look forward to leveraging Metriport as we scale our clinical operations in 2024!