Challenge: Manual Records Slowing Down Care
COPD is a condition where speed matters. Kivo Health patients are managing a serious, often progressive lung disease, and getting them into treatment quickly is a core part of delivering good outcomes.
Before Metriport, that speed wasn't possible. Kivo's team relied on faxes and phone calls to gather patient records, a process that typically stretched over several days and sometimes took weeks. Delayed records meant delayed treatment, and in some cases, patient churn before care even began.
Kivo also faced a coverage problem. The records that did arrive often told only part of the story. For a patient population managing serious, multi-layered conditions, that incomplete picture made it harder for providers to onboard patients with confidence.
In short, Kivo needed comprehensive patient records, quickly.
Solution: Instant Records, No Engineering Required
When Kivo's team discovered Metriport, the first thing that stood out was how quickly they could get started. There was no lengthy implementation project. They registered directly with HIEs through Metriport and began querying patient records the same day.
Providers could immediately pull comprehensive records in a simple, manageable environment. The Medical Record Summary and FHIR Resources explorer surfaced the information they needed in seconds. What had previously taken days now took seconds.
As Kivo explored the platform further, Metriport's team stayed engaged, providing support and building out features based on direct feedback.
Specific Questions. Instant Answers.
For Kivo, the most valuable capability turned out to be one they hadn't fully anticipated: keyword search.
When a patient's record spans years and dozens of documents, finding the specific information relevant to a pulmonology case takes time. Metriport's keyword search allowed Kivo's providers to search a patient's full record for a specific term (say, "pulmonology") and instantly surface the relevant documents.
“Beyond getting full patient records, it's the ability to answer specific medical questions quickly that has made Metriport a total game changer.”
For a practice built around a condition as specific as COPD, spending less time searching records and more time providing care isn't a nice-to-have. It's essential.
Results: Faster Onboarding, Better Care
The impact was immediate. Where manual record retrieval had caused delayed treatment and, in some cases, patient churn before care even began, that friction is gone. Providers arrive at every onboarding with comprehensive, actionable records already in hand, and the time that once went to administrative burden now goes to patient care.
Kivo's pulmonary rehab program reduces hospital bed-days by 62% and saves payers nearly $6,000 per patient. Metriport is essential to delivering that outcome at scale.
From Dashboard to API: Building for Scale
Kivo started on the Metriport dashboard and has since integrated the API directly into their EHR, pre-populating fields during onboarding and streamlining the workflow further.
The progression reflects a pattern Metriport is designed to support: start fast, prove value, build deeper over time.
